Emergency Notice

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non-emergency transportation

PT-1 MassHealth provides non-emergency transportation services under the following guidelines:

  1. Your medical provider must authorize your need for transportation by completing a Prescription for Transportation (PT-1) form for community-based services or a Medical Necessity Form (MNF) for institutionally based services.
  2. Transportation must be to and from a MassHealth provider for a MassHealthreimbursable service.
  3. You are not able to access public transportation and/or private means of transportation. However, there are exceptions to these guidelines.

Please call the MassHealth Customer Service Center at 1-800-841-2900 for more information.

STATEWIDE ACCESS PASS: Persons with disabilities are eligible for half-fare bus and train passes. For more information or to apply, contact your local transit authority.